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Return to shopReturn & Refund Policy
At ASHEE, we want you to shop with complete peace of mind. Our return policy is fully transparent, straightforward, and compliant with global consumer protection regulations.
Need to Make a Return/Refund?
We get it – sometimes something just doesn’t work for you and you want to return or exchange. You have a full 15 days from the date you physically receive your item to request a return.
To qualify for a successful return, the product must be:
- Unused, unaltered, and in its original condition.
- Kept inside its original manufacturer packaging with all seals intact.
Exceptions & Hygiene Regulations
Electronics & Accessories: Must be unopened with original factory packaging sealed.
Apparel & Fabrics: Must be unworn, unwashed, and have all original tags attached.
Hygiene Items (Beauty, Cosmetics, Personal Care): These items are final sale and cannot be returned due to international health and safety regulations.
Return Routing & Shipping Fees
Authorized Direct-to-Supplier Returns
To optimize international logistics and accelerate your refund processing, all returns are shipped directly back to our partner supplier’s regional fulfillment warehouse.
Important Notice: Do not mail items back to our corporate registration office in the UAE or to the address printed on your original shipping parcel. To guarantee your return is received safely, you must use the verified return address provided directly by our support team.
Cost Transparency
Damaged, Defective, or Incorrect Items: If an item arrives damaged, defective, or we shipped the incorrect variation, ASHEE covers 100% of the return costs. We will issue a full replacement or provide a pre-paid return shipping label via email.
Change of Mind & Exchanges: For standard returns or exchanges due to a change of mind, the customer is responsible for organizing, booking, and paying for the shipping costs to our supplier’s designated warehouse.
Restocking Fees: ASHEE charges $0.00 (Zero) restocking fees for all returns. The full purchase amount of eligible items will be refunded to you.
How to Start a Refund/Return
To ensure your return package is accurately tracked, scanned, and linked to your account, you must formally log your request through our system before mailing the package.
Registered Users
- Dashboard: Log into your account dashboard.
- Orders: Click Order on left side menu and select relevant order which you want to return/refund.
- Refund Request Form: Fill out the form by selecting a reason for your return and upload photos/videos and describe the problem. Please share any important details, the more specific you are, the better we can help.
- Submit Request: After filling the form, just click submit request and your request will be transmitted to us.
Our support team will review your request within 24–48 hours and email you an official RMA (Return Merchandise Authorization) form along with the exact physical address of the supplier’s warehouse for your specific item.
Guest Users
After purchasing the product, if the guest user wants to refund/return the product than follow below instructions:
- Click on Return/Exchange Request Form link mentioned in the footer of the website.
Enter your Order Number and the Email Address used during checkout and fill out the request details and click submit.
Once verified, our support team will email you your RMA form and the correct, verified physical supplier return address instructions.
Refund Processing & Timelines
Once your return parcel is received, scanned, and inspected at our supplier’s fulfillment center, we will send you an automated email confirming receipt.
If approved under our eligibility criteria, your refund will be automatically processed back to your original payment method. We securely support and process refunds through:
- Stripe (Visa, Mastercard, American Express)
- Google Pay
- Apple Pay
Please allow 5 to 10 business days for your banking institution to officially post the refunded credit to your statement.
Corporate Accountability & Contact Details
For any questions regarding shipping tracking, defective items, or billing refunds, contact our corporate headquarters directly:
- Legal Entity Name: ASHEE FZC LLC.
- Trade License Number: 4309561.01
- Registered Office Address: Business Centre,Sharjah Publishing City Free Zone,
Sharjah, United Arab Emirates - Customer Support Email: support@ashee.ae
- Corporate Contact Phone: +971 50 757 2605
Need help?
Contact us for questions related to refunds and returns.
